Welcome to Celestia! This Privacy Policy is designed to inform users about the types of personal information we collect, how it is used, and the measures we take to protect your privacy.

We understand the significance of safeguarding your privacy. This Privacy Policy is crafted to help you comprehend how we gather, disclose, utilize, and safeguard the personal information we acquire about you. Our aim is to help you make informed decisions while interacting with Celestia and navigating the Celestia Platform.

1. Information We Collect:

a. Personal Information:

We collect details such as your name, date of birth, gender, contact information, occupation, your responses to our questionnaire, information in chat function, details from coaching services, and any other information personally identifying you.

b. Account Information:

• Coaches: We collect name, contact details, professional qualifications, areas of expertise.
• Mentees: We collect name, contact details, profile information, areas of interest.

c. Communication Data:

• Records of communications between coaches and mentees, including messages and session notes.

d. Usage Information:

• Data on how the platform is used, such as log files and device information.

2. How We Use Your Information:

a. Providing Coaching Services:

• Matching coaches with mentees.
• Facilitating communication and scheduling sessions.

b. Improving Services:

• Analyzing user behavior to enhance the platform's functionality and user experience.

c. Communications:

• Sending relevant updates, account-related information, and messages from contacts with consent.

3. Information Sharing:

a. With Coaches and Mentees:

• Facilitating communication and collaboration.

b. Third-party Service Providers:

• Personal information obtained from or about you will not be disclosed to third parties for reasons other than those explicitly outlined in this Privacy Policy. It will only be shared to support our operations and facilitate the collection of such information as required.

c. Legal Compliance:

• Complying with applicable laws and responding to legal requests.

4. Data Security:

a. Secure Handling:

• We are committed to taking reasonable measures to ensure the security of your personal information. This includes steps to protect and secure your personal information from loss, misuse, or unauthorized access.

5. User Rights:

a. Access and Correction:

• Coaches and mentees can access and update their personal information.

b. Data Deletion:

• Users can request the deletion of their account and associated data.

6. Mentee App Features:

a. Mentee App Usage:

• Mentees can use the mobile app to choose their coach, access activity items (goal runs/tasks, to-dos, resource repository, and notes), undergo assessments, and attend sessions. Mentees can access their calendar, triage plans, and read/bookmark blogs through the blog library. Mentees can update personal details via the settings.

b. Mentee Web Usage:

• Mentees have the option to access sessions and assessments through the web.

7. Coach Dashboard Features:

a. Coach Web Usage:

• Coaches can use the coach dashboard on the web to accept session requests from their mentees, access activity items (goal runs/tasks, to-dos, resource repository, and notes), view mentee details (including assessment reports) on the contact profile page, view and manage the calendar, triage plans, view/bookmark blogs within the library, view contacts, chat with contacts, and attend sessions. Coaches can update their personal details through settings.

8. Cookies and Tracking:

a. Cookies:

• Using cookies for platform functionality and analytics.

b. Opt-Out:

• Users can manage cookie preferences in their browser settings.

9. Changes to the Privacy Policy:

As we enhance and expand our services, adjustments to this Privacy Policy may occur. Hence, we retain the right to modify this Privacy Policy whenever we find it necessary. Kindly revisit this page periodically to stay informed about any updates.

10. Contact Information:

If you have questions or concerns regarding this Privacy Policy, please contact us at support@celestiahealth.com.

By providing your personal information and/or continuing to engage with Celestia, using any of the sites, Celestia app, or our related services (i.e., any part of the Celestia Platform), you signify that you comprehend and agree to the terms of this Privacy Policy. You also consent to the collection, use, and disclosure of your personal information in accordance with the terms of this Privacy Policy.